Customer Experience Associate at KAV (Part-Time)
We’re looking for a proactive, detail-oriented Customer Experience Associate to support our growing team in Buffalo, NY. In this role, you’ll help manage day-to-day CX operations and ensure that every customer receives excellent support from pre-order through delivery. You’ll work closely with our production and marketing teams and contribute to improving workflows as we scale.
Key Responsibilities:
Support the Customer Experience (CX) team in daily operations, collaborating with production and marketing to maintain smooth workflows.
Manage customer communication throughout the entire order lifecycle, providing support during the custom fit process.
Help to handle customer correspondence during complex situations such as supply shortages, production delays, or new product launches.
Help to design and implement automated processes to reduce manual tasks and enable scalable growth.
Expectations:
Excellent written and verbal communication skills
Ability to manage multiple priorities and communicate with cross-functional teams
Experience with customer support tools (we use Gorgias and Shopify)
Highly detail-oriented and organized
Proactive mindset
Located in Buffalo, NY with the ability to meet with team members in person 1-2x weekly